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Privacy Policy & Cookies

We are committed to preserving the privacy of all visitors to our website at http://www.commercialskills.com/ (the "Website"). Please read the following privacy policy to understand how we use and protect information that you provide to us. By using our Website you agree to the collection, use and disclosure of your information under the terms of this policy. Please note that if you follow a link from our Website to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

1. Who we are

We are Commercial Skills Ltd a company registered in England and Wales with company number 4294177, whose registered office is at:

Commercial Skills Limited,
96 Station Road
Bill Quay
Tyne and Wear
NE10 0UH

If you have any queries about the information we hold on you, you may write to us at the above address or email us at info@commercialskills.com

2. What information do we collect

Personal information that we may collect include (but is not limited to) your name, contact details (phone numbers, email address and home/work address), date of birth, job information, course information, interests and data about the pages you visit on our site, as well as any other personal information relating to you or a third party that you supply to us.

3. How we collect information

We may collect information about you that you choose to disclose from your completion of online forms or from emails you send us. We will collect information about you if you register to use our online systems. We may also collect information about you if you contact us offline, for example, by telephone, fax or post. We may obtain a record of site statistics about the use of our website.

4. What will we do with your information

In particular, we may use your information to register you with awarding bodies of the qualifications you are registered for and this information may be viewed by awarding body verifier and auditors of your qualification. We may also use the information to contact you with more information on our products, services and activities on our site but we will not pass on your personal information to unrelated third parties for marketing purposes. We may contact you to provide feedback, participate in surveys and discussions. We may use your information to build marketing profiles and audit how our site is used (without your identification being disclosed) for the development of our site, products and services.

5. Cookies.

We may use ‘cookies’ to allow us to improve the experience of visitors to our website. Cookies are small text files which are transferred from this website and stored on your computer’s hard drive. They enable a website to ‘remember’ who you are. Most browsers are automatically set to accept cookies but you are able to configure your browser to restrict cookies or block all cookies if you wish. This may, however, affect your ability to user certain areas of our website. We use cookies to keep track of your session when you use our website, for example, if you are logged into our training site we will use session cookies to recognise you are logged in and to save you continually entering your password infomation for each page you visit.

This site uses two cookies. No personal date is stored in either cookie. Both are are essential for the sire to run;

PLAY_FLASH is a session cookie. It allows you to navigate around the site. It is stored while you are using the site and removed when you close the browser.

PLAY_SESSION is required for user accounts. It allows you to access your account details. It is used while you are logged in, and removed when you log out.


To help us to gather information and understand which of our pages are most frequently visited and how our site is used we may use Google Analytics which is a web analysis service used by Google. Google Analystics uses its own cookies to collect information and may use the data recorded for its own advertising networks.

6. Storage of information

Your information will be stored on Enigma Interactive’s web server and we will keep our own back up copy. We may also store your information on paper and pc’s at our offices. We will keep your information secure by taking appropriate technical steps and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

7. Your Rights

You have a statutory right to see a copy of the information we hold about you on payment of a statutory fee, which is currently £10 (subject to change). You have the right to rectify any errors in information we hold about you and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date. You have the right to opt out of receiving marketing material from us at any time. To exercise your rights please contact us using the details below.

8. With whom we may share your data

I. We will share your information with Enigma Interactive (Web development and hosting company) to enable them to host your information or to register you as a user of our website.
II. We will give third party providers who supply services to us (for example, awarding organisations for registration of qualifications and auditing purposes or associate tutors and verifiers)
III. We will disclose information to enforcement authorities if asked to do so, or to a third party in context of actual or threatened legal proceedings.
IV. We will provide credit or debit card details you supply to us for payment to our payment provider and your card issuer.
V. We may share your information with another organisation which buys our business or our assets or to whom we transfer our agreement with you to, and in the course of any negotiations which may not lead to such a transfer or sale.
VI. We will not share your information with any other organisations for marketing purposes without your consent.
VII. We will not sell your information.

9. Transfers outside the EEA

We will not transfer your information outside the EEA. The EEA comprises certain countries within Europe (including the EU) which have similar laws on data protection. Other countries outside the EEA may not give the same level of protection to your information.

10. Further Information

Commercial Skills Ltd is entered in the Register of Data Controllers. Further information about data protection can be found at www.ico.gov.uk

If you have any queries about the information we hold on you please contact us at the address state at the beginning of this policy.